HostGator has created a browser application to run their help desk. A complete HostGator review should give you an idea of what you can expect.
To help get you off the ground, they have a lot of introductory tools to familiarize yourself with their app. Common problems that have been addressed before are also linked to at the bottom so people can get a good sense of issues that may have come up before and how to easily solve them.
You have plenty of mediums with which to receive their service. Say you want phone service? It’s just on the left sidebar. You’ll find live chat and e-mail support as well. They even have a section to promote using snail mail, too.
They offer many video tutorials that are easy to follow and help you get started using their services. Their article database offers a lot of great tips too. The topics range from things like how to load your website onto their servers and how to set up your e-mail client.